The Customer Journey as a basis for successful marketing automation

Customers expect customized communication from you. This means the right message for each customer, at the right time and through the right channel. That’s exactly what CRM Partners believes in: one-to-one communication. Our starting point for more personal and relevant contacts is to map all contact moments between you and your customers, and then translate them into the optimal Customer Journey, a powerful marketing strategy and the use of smart marketing automation tools such as ClickDimensions, Dynamics 365 for Marketing or Adobe Campaign.

We help you make customer interactions personal and relevant

From the strategy we work towards solutions that better organize marketing and sales and also increase lead generation. We do so by combining the power of data, creativity, technology and knowledge of digital possibilities. We hereby consider the marketing IT landscape and the processes of the commercial department. However, we are not guided by technology in this, but by your objectives and the needs of your customer. With the support of all the contact moments and the insights we provide, you get to know your customers much better and increase customer value through effective campaigns.

With the following results

  • An effective customer contact strategy with more leads
  • More personal communication with your customer
  • An optimal customer experience
  • Optimization of the ROI of your marketing
  • Better collaboration with sales teams
  • More business


Interested in what Customer Engagement could mean for you?


Want to know more about what CRM Partners can do for your marketing? Contact Jordy!