Strategic consultancy

Extraordinary customer experiences of yesterday can be quite normal today. Technology accelerates that process. Just providing your service or product and no more than that, is far from distinctive. Customers want you to capture their hearts. Because customers with an emotional connection buy more, are more loyal and are more willing to recommend your brand. Our strategy consultants guide you on your way.

Foundation

Customer interaction in the digital era asks for close integration of technology and business operations. This is a complex process because of the current number of old and new systems and applications in a dynamic environment in which flexibility as well as continuity are key words. We map your IT landscape and build on an integrated platform.

Microsoft Dynamics 365 implementation

Dynamics 365 turns large, expensive and lengthy CRM processes into things of the past. The great advantage of Dynamics 365 is that you begin limited, achieve quick results, and that you only pay for the functionality you need. 

With more than 200 named implementations, Microsoft Dynamics 365 doesn’t have any secrets for us anymore. Your organisation targets are the basis for a practical approach. We make your business operations extremely customer-centric and contribute to your popularity among your customers. 

 

LivePerson implementation

Many organisations now also recognize that the customer journey starts long before the first contact moment. Pre-shopping before buying, it’s called. Or: the zero moment of truth. It’s certain that more and more customer journeys start online. Customers like to be self-sufficient and go online for personal assistance via proactive chat and also messaging.

Beyond

The Internet of Things, augmented reality, virtual reality, robotics: the technological developments succeed each other at a very high pace. Which of them are already influencing your sector? Data and metadata provide insight into specific behavioural patters and business insights on the basis of which you can make better decisions.

Is an IT adjustment required to stay ahead of the competition? Possibly the current business processes ask for adjustment due to a reorganisation, an internal extension, a new sales or marketing approach or service strategy. For new product, process and market developments, our innovation team is 24/7 ready to support you. 

Learning services

The success of a CRM system is defined by its users. Only when they are completely aware of all the opportunities and advantages, the CRM can be optimally used. That’s what we train on. To make you familiar with the operations and the added value of the functionality.
Our Microsoft-certified trainers constantly try to live the situation of the user to be able to deal with possible resistance. After the training, managers and users go to work with Microsoft Dynamics 365 with great enthusiasm.

Adoption

Investing in technology is a pleasure only when you know that your employees are happy to use it. That this is not always a guarantee, we know from experience. A smart adoption plan can help. We study your organisation culture, your employees and manage the desired mentality and competences.
Concrete: what needs to change, how do we do that and whom does it concern? The results? Resistance gives way to enthusiasm. Change is nice and goals are achieved.

Do you want us to inspire you?

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