Organisations that implement service excellence share the conviction that the quality of their service makes the difference, that service is not merely a matter of the customer contact centre and that service excellence pays. Obvion is such an organization. It’s currently a mortgage company turning into a customer company, building meaningful and personal relationships with customers. And we help them.
Smart technology with a human touch
A new CRM system serves as a basis for this. All customer information, contact moments and information on loans are defined centrally therein and made available to everyone in the organisation. Customisable KPIs are part of the customer’s partner strategy. Continuously thinking along, be flexible and listen to recommendations. The CRM system provides a proactive approach by automatically notifying the rise of a customer opportunity. This leads to more customization of the organisation that focuses exclusively on customer excellence.