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CRM Partners has signed a partnership agreement with CafeX, a provider of real-time customer service solutions. As a CafeX Strategic Partner, CRM Partners will offer Live Assist for Microsoft Dynamics 365 to business clients throughout Europe.
CRM Partners has signed a partnership agreement with CafeX, a provider of real-time customer service solutions. As a CafeX Strategic Partner, CRM Partners will offer Live Assist for Microsoft Dynamics 365 to business clients throughout Europe. Live Assist enables companies to utilize their Dynamics 365 platform to communicate in real-time with online customers through mobile apps or websites. Employing live chat, co-browsing (viewing with the client in the browser), filling in forms and sharing files, agents can communicate remotely with customers to better ensure satisfaction and deliver excellent customer service.
The CafeX partner program provides comprehensive tools, incentives, marketing and sales support, and enablement to ensure the partner’s Go-To-Market success. Through the partnership with CafeX, CRM Partners has expanded its offerings to include a wide range of omnichannel services and products that help companies enhance customer engagement.
CafeX Live Assist for Dynamics 365 was co-developed by CafeX and Microsoft, and is hosted in the Azure cloud. The fully integrated solution provides unparalleled digital engagement management within the Dynamics 365 environment. With Live Assist, businesses can easily identify and service their customers while enabling the business to track customer interactions and engagement context, and store the information directly in Dynamics 365 records. This allows organizations to provide personalized and intelligent service across multiple channels, resolve issues faster, and boost online sales. In addition, CafeX offers integration with various bot platforms, allowing companies to provide customer service with the help of artificial intelligence.
At August 10 2017, CRM Partners will host a (Dutch spoken) webinar on the possibilities of Omnichannel Customer Engagement with live chat, campaigns, and bots. Participation in the webinar is free and you can sign up here.
Oedse de Boer, Managing Director at CRM Partners Customer Service: "The possibilities of live service, such as chat features and bots, are hugely popular, but in practice, have been challenging to deliver seamlessly. Companies often use discrete solutions, instead of thinking about one integrated solution that enables them to better utilize existing customer information. We have been helping our customers with chat features for five years, but this new integration of best-in-class services from CafeX and Microsoft, opens many exciting business opportunities. Under our partnership with CafeX, everyone can now deliver unforgettable customer experiences with one platform."
Sajeel Hussain, Chief Marketing Officer and Executive Vice President, CafeX: "We are very pleased that CRM Partners, a Microsoft Dynamics Inner Circle partner, has joined our program. Since the introduction of CafeX Live Assist for Dynamics 365 in March of this year, our partner network has grown tremendously, underscoring demand from the market for an integrated omnichannel solution for the Dynamics ecosystem. CRM Partners is an innovative firm, and we look forward to working closely with them as they apply their business and technical know-how to advance customer service capabilities through omnichannel and artificial intelligence solutions.”