Digitization is a top priority for insurers and banks. Customers want a consistent customer experience anytime, anywhere and anyplace. The switch to this omnichannel customer experience can be tough when your organization has no origin in the digital age. We help you to meet the changing needs of your customer. In fact, we make your customer love you!
Consumers and entrepreneurs are more critical than ever and competition is lurking. New transparent services and products are launched every day and customer contact runs 24/7 through many channels. These changing customer needs put pressure on existing business models in the financial sector. There is an urgent need for transformation which poses challenges on both the digital and the human axis of organizations. Our experts know the financial sector well. Together with you, we develop a future-proof Customer Engagement strategy, supported by Microsoft technology.
What can the Finance team do for you?
We know the financial sector and its processes We give you specific advice in the area of technology, strategy and change management. This combination makes every organization excel in customer focus. Think of:
- A 360-degree customer view
- Registration of relations and insight into the entire chain
- Knowledge sharing on platforms through portals, apps and networks
- Integration of self service, chatbots and other contact channels
- Applications of Big Data, Business Intelligence and Machine Learning
- Interaction with campaigns, newsletters, social media, events and contact centers
- Increased customer loyalty by optimization of Customer Engagement
- Adoption of technology by employees and customers through the use of change management