Customer service has become more important than ever before. The need to create a valuable connection with customers has become even more important and customer service has become a crucial part of the customer experience. That is why companies are increasingly looking for methods to measure the level of their service in order to enhance customer service. Metrics are key, still there are a lot of organisations that struggle with questions like: What methods fit our organisation? What do we take into consideration? And how do you measure the effectiveness of the implemented changes? Value Steering could help solve these questions.
Knowledge and innovation that turns customer service into an experience
Our experts enable your employees to optimally serve the customer
Satisfied customers stay longer, buy more and write 5-star reviews. Providing the right customer service is crucial for the enthusiasm of your customers. A unique customer experience starts with passionate customer service employees. We ensure that your employees can provide optimal service regardless of their channel or location. Whether online, by phone, in a store, at home or in a contact center. With our support, the work of employees becomes easier, more effective and more attractive. They are optimally supported in using their expertise and knowledge to serve your customers in the right way and to turn service into a true experience.
We help you to determine the right customer contact strategy, optimize the processes and ensure the use of the right techniques and software. Think of Dynamics 365 for Service, Dynamics 365 for Field Service or Unity with Dynamic Channel Integration. As a result, customers receive the right help more quickly, resulting in a First Time Fix (FTF) more often. This customer service experience makes an impact and ensures enthusiastic customer service employees and satisfied customers who purchase more. And all this in such a nice and easy way.