Customer service has become more important than ever before. The need to create a valuable connection with customers has become even more important and customer service has become a crucial part of the customer experience. That is why companies are increasingly looking for methods to measure the level of their service in order to enhance customer service. Metrics are key, still there are a lot of organisations that struggle with questions like: What methods fit our organisation? What do we take into consideration? And how do you measure the effectiveness of the implemented changes? Value Steering could help solve these questions.