What do you know about you customer? What does he dream of and what keeps him awake? Which data provide real added value and give you the customer insight to improve marketing, sales and services?
Would you like more daily compliments, ideas and orders? Invest in customer service and make sure the customer really understand you. Develop a client-centred vision, mission and strategy and offer extraordinary customer experiences.
Current account or prospect, as a sales employee you want to have an up-to-date picture of your relations. Because you want to add value. Meaning: sell smarter to increasingly smarter customers.
More traffic and the right leads, who doesn't want that? By knowing the exact needs of your target group, you define the right content together and work on sustainable connections. That’s a way to constructively build up a strong brand.
in 5 stappen werken aan Inbound Marketing!
Personal relations with members determine the future of associations. Members are also looking for digital convenience, fast access to new information, a personal file and data exchange. In short: an end to the paper flow.
Drones checking the crops, machines completely autonomously tilling the soil: the agri market professionalizes at breakneck speed. Farmers and growers demand good and fast service. As a supplier, you want to be able to find a customized answer to ad hoc needs.
Digitisation is the main priority of insurance companies and banks. The customer has a consistent need for support anytime, anyplace and anywhere. For companies that didn’t grow online, the transition to omnichannel is hard work.
Do you know what moves your target group, what their elementary customer needs are and why they sincerely want to do business with you?
Customers and prospects use more and more online channels in contact with organisations and expect an identical experience through every channel.
Assign customer feedback to the right department, make improvements and bring back the results at customers and employees; that is a customer-centric culture.
Tooling should not only solve problems, preferably proactively, but also improve the customer experience. That asks for a customer-oriented mindset, organisation and culture.
How mortgage lender Obvion transformed in a customer centric company.
Artificial intelligence brings you closer to your customers in an effective and efficient way. Profound artificial-intelligence expertise helps to transfer structured and unstructured data from mixed sources into new and useful insights.