Customer service has become more important than ever before. The need to create a valuable connection with customers has become even more important and customer service has become a crucial part of the customer experience. That is why companies are increasingly looking for methods to measure the level of their service in order to enhance customer service. Metrics are key, still there are a lot of organisations that struggle with questions like: What methods fit our organisation? What do we take into consideration? And how do you measure the effectiveness of the implemented changes? Value Steering could help solve these questions.
You prefer customers who stay longer, buy more and recommend you to others. To achieve this, our experts help you improve the customer experience on every touchpoint. Thanks to the smart use of Microsoft technology, change management and data, we turn your organization into a real Customer Engagement Company.
We have brought together a team with in-depth industry knowledge to help you to find the limits of your market with the latest technologies.
Personal relations with members determine the future of associations. Members are also looking for digital convenience, fast access to new information, a personal file and data exchange. In short: an end to the paper flow.
Digitisation is the main priority of insurance companies and banks. The customer has a consistent need for support anytime, anyplace and anywhere. For companies that didn’t start online, the transition to omnichannel is hard work.
Customer Engagement Maturity
Up to date and accurate
A customer database is changing like the seasons. So you better make sure it’s well organised. Make sure you’re prepared to directly answer service questions, start an e-mail or marketing campaign or make a sales call...
You connect all customer interactions, regardless of the chosen channel, and you have a good picture of the customer needs. You help customers with unsolicited relevant advice, save them a long online search for ....
Based on the complete customer history, you give personalized added value to customers online and offline. Every customer is unique and wants to be treated that way. Service and hospitality are as Siamese twins....
Touch customers emotionally with proactive attention and extraordinary customer experiences, allowing you to exceed their expectations, that’s what you call customer engagement. It gives you a top-of-mind position.....
A customer database is changing like the seasons. So you better make sure it’s well organised. Make sure you’re prepared to directly answer service questions, start an e-mail or marketing campaign or make a sales call. After all, you know your current customers. For this purpose, you collect essential customer data in one platform. You keep these data up to date and build them up carefully. For questions and problems you are easily accessible through various contact channels. In addition, you support the customer in using his purchased product or service. Because that is what the customer expects, you know that because you know him. In short: you act as you promise.
matters simply onsite? Fortune Coffee does it, while the coffee runs freely.
The seniors in our country also want to be self-sufficient online. SeniorWeb supports them.
You connect all customer interactions, regardless of the chosen channel, and you have a good picture of the customer needs. You help customers with unsolicited relevant advice, save them a long online search for information and avoid unnecessary customer contact. At appropriate intervals, you ask them for personal feedback and translate this realtime to better services, so customers can use your product or service even better. In this way you make connections and build customer relations. You avoid any hassle, add value to contacts and use the right contact channels. For each individual customer again. In short: you make services a bit easier every day.
In the fast and innovative world of agricultural machinery it’s extremely important for Kverneland to keep a preferred position. At dealers and customers.
A customer-focused strategy with a single customer view for sales, service and marketing, where dashboards provide management with detailed insight into all ongoing cases.
Based on the complete customer history, you give personalized added value to customers online and offline. Every customer is unique and wants to be treated that way. Service and hospitality are as Siamese twins. They make the customer feel welcome. You actively work on the development of the customer relation. You give him sincere attention, are focused on an emotional connection and acknowledge the value of the Voice of the Customer. You see opportunities and threats by retrieving customer sentiments and changing customer behaviour. You don’t fill any needs, but constantly search for the story behind the story. In this way, the customer feels acknowledged and valued and will always be in control.
Obvion is tranforming into a customer company, building meaningful and personal relationships. We help them reach their goals.
ABN AMRO Hypotheken Groep acknowledges the importance of customer centric service.
Touch customers emotionally with proactive attention and extraordinary customer experiences, allowing you to exceed their expectations, that’s what you call customer engagement. It gives you a top-of-mind position with the customer. By acquiring a detailed view of the individual customer journey, you give him the desired excellent service experience at exactly the right time. Your business processes are extremely customer-centric, as a result of which the customer always knows where he stands. As an ambassador of your organisation he constantly recommends your organisation, shares his experiences with others and contributes to improvements. Customer and organisation give each other the fullest of confidence, they are engaged.
Everything we do is focused on making our customers loved by their customers.
By using the right technology and creating the right mind-set, we help organizations throughout Europe to become Customer Engagement Companies. Curious what makes us unique? Check out the video!