Our experts support the right strategy and the use of online sources and communication channels for relevant customer contact
Customers want to the opportunity to contact an organization 24/7 to get answers to their questions about a product or service. This doesn’t mean that employees must be available behind their desk or at the phone at all times – self-service provides 24/7 availability at all times, which makes it an ideal solution. We make sure you get as close to your customers as possible and provide them with the information they need when they need it.
We help you to get the right strategy to optimally set up customer contact channels online. Then we proceed to implementation and optimization to work together towards your goals. Our knowledge and experience in areas such as customer portals for Dynamics, live chat with LiveAssist for Dynamics and in-app messaging with LiveEngage, whether or not supported by bots and Artifical Intelligence with the Microsoft bot framework, are at your disposal. We also provide smart integrations with knowledge bases and CRM systems. The result? Enthusiastic customers who find their own way and the immediate right answers to questions. This again leads to enthusiastic customers who stay longer and buy more.