Your Ambition

Do you want to create a memorable customer experience? One that makes you beloved and leads to customers staying around longer, buy more and spread the word? That’s exactly what we help our customers with!

Customer Engagement Maturity

Know

Up to date and accurate

A customer database is changing like the seasons. So you better make sure it’s well organised. Make sure you’re prepared to directly answer service questions, start an e-mail or marketing campaign or make a sales call... 

Connect

Relevant connection

You connect all customer interactions, regardless of the chosen channel, and you have a good picture of the customer needs. You help customers with unsolicited relevant advice, save them a long online search for ....

Trust

Sincere attention

Based on the complete customer history, you give personalized added value to customers online and offline. Every customer is unique and wants to be treated that way. Service and hospitality are as Siamese twins.... 

Engage

Step ahead

Touch customers emotionally with proactive attention and extraordinary customer experiences, allowing you to exceed their expectations, that’s what you call customer engagement. It gives you a top-of-mind position.....

Know

A customer database is changing like the seasons. So you better make sure it’s well organised. Make sure you’re prepared to directly answer service questions, start an e-mail or marketing campaign or make a sales call. After all, you know your current customers. For this purpose, you collect essential customer data in one platform. You keep these data up to date and build them up carefully. For questions and problems you are easily accessible through various contact channels. In addition, you support the customer in using his purchased product or service. Because that is what the customer expects, you know that because you know him. In short: you act as you promise.

Fortune

Settle matters simply onsite? Fortune Coffee does it, while the coffee runs freely.

Seniorweb

The seniors in our country also want to be self-sufficient online. SeniorWeb supports them. 

Connect

You connect all customer interactions, regardless of the chosen channel, and you have a good picture of the customer needs. You help customers with unsolicited relevant advice, save them a long online search for information and avoid unnecessary customer contact. At appropriate intervals, you ask them for personal feedback and translate this realtime to better services, so customers can use your product or service even better. In this way you make connections and build customer relations. You avoid any hassle, add value to contacts and use the right contact channels. For each individual customer again. In short: you make services a bit easier every day.

Kverneland

In the fast and innovative world of agricultural machinery it’s extremely important for Kverneland to keep a preferred position. At dealers and customers.

Kramp

A customer-focused strategy with a single customer view for sales, service and marketing, where dashboards provide management with detailed insight into all ongoing cases.

Trust

Based on the complete customer history, you give personalized added value to customers online and offline. Every customer is unique and wants to be treated that way. Service and hospitality are as Siamese twins. They make the customer feel welcome. You actively work on the development of the customer relation. You give him sincere attention, are focused on an emotional connection and acknowledge the value of the Voice of the Customer. You see opportunities and threats by retrieving customer sentiments and changing customer behaviour. You don’t fill any needs, but constantly search for the story behind the story. In this way, the customer feels acknowledged and valued and will always be in control. 

Obvion

Obvion is tranforming into a customer company, building meaningful and personal relationships. We help them reach their goals.

ABN AMRO

ABN AMRO Hypotheken Groep acknowledges the importance of customer centric service.

Engage

Touch customers emotionally with proactive attention and extraordinary customer experiences, allowing you to exceed their expectations, that’s what you call customer engagement. It gives you a top-of-mind position with the customer. By acquiring a detailed view of the individual customer journey, you give him the desired excellent service experience at exactly the right time. Your business processes are extremely customer-centric, as a result of which the customer always knows where he stands. As an ambassador of your organisation he constantly recommends your organisation, shares his experiences with others and contributes to improvements. Customer and organisation give each other the fullest of confidence, they are engaged.

Do you want us to inspire you?

Request your peptalk today!